keraton hk Platform Privacy Notice

This page describes what data we collect when you use keraton hk and how we keep that data protected. We at keraton hk take privacy seriously—we do not sell your personal information to marketers, and we share data with third parties only when necessary to process your payments or comply with law enforcement requests.

Our platform collects identifying information (email, full name, date of birth, address, ID document scan) to verify your account and prevent fraud. We also log your transaction history—deposits, withdrawals, game results, and sportsbook activity—to maintain accurate records and resolve disputes. This information is stored on encrypted servers and protected by access controls limiting who on our team can view it.

We do not track your browsing outside keraton hk or profile your behaviour for advertising. Our cookies store only session data and login preferences. If you have questions about how we handle your data, contact our support team via the help portal, and we will provide a detailed explanation.

What Data We Collect on keraton hk

Identity and Account Information

When you register an account on keraton hk, we require your full name, email address, date of birth, phone number, and physical address. We also ask for your country of residence to verify you are accessing our platform from a permitted jurisdiction. We verify this information against your government-issued ID (KTP, passport, or equivalent) before your first withdrawal.

We store your ID document as a scanned image encrypted on our servers. We do not share this image outside our verification team. Once your account is verified, we retain the encrypted scan for record-keeping and compliance with anti-money-laundering regulations.

Transaction and Payment Data

We at keraton hk log every deposit, withdrawal, and game activity on your account. This log includes:

Deposit amount, method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank), and timestamp
Withdrawal amount, destination account, and timestamp
Game results (spin outcomes, live-table hands, sportsbook settlements)
Account balance at each transaction
Login dates and times

We retain this history indefinitely for account recovery, dispute resolution, and regulatory compliance. Your transaction data is not shared with advertising partners, marketers, or any third party outside our payment processors and compliance team.

Payment Processor and Bank Integration

When you deposit or withdraw via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, your payment details are transmitted to that provider's servers. We do not store your full payment credentials (e.g., card number, e-wallet password). We store only a transaction reference and confirmation. Your e-wallet or bank provider handles encryption and security of your account credentials.

Third-party processors: We share only your name, account ID, and transaction amount with payment providers. We do not share your ID document, full transaction history, or game activity with them.

Device and Usage Data

When you access keraton hk via browser or mobile app, we log your IP address, browser type, operating system, and referring page. We use this data to detect unusual account access (e.g., login from a new country flagged for verification) and prevent account takeover. We do not use this data for profiling or advertising.

Our servers may be located outside Indonesia. Your data may be transmitted to and stored on servers in multiple countries. By using keraton hk, you consent to this cross-border data processing.

Our Data Protection Practices on keraton hk

Encryption and Access Controls

We at keraton hk encrypt all personal data at rest using AES-256 encryption or equivalent. Data in transit is protected by TLS 1.2 or higher. Our servers are protected by firewalls, intrusion detection, and regular security audits. Only essential staff members (support team, compliance, finance) have access to personal data, and access is logged and monitored.

We do not share your personal data with our marketing team or use it to build advertising profiles. Your data is accessed only to process your payments, verify your identity, resolve disputes, or comply with law enforcement.

Cookies and Tracking

We use cookies to store your login session, language preference, and account theme settings. These cookies expire when you log out or after 30 days of inactivity. We do not use cookies to track your behaviour across the internet or profile you for advertising.

We do not embed third-party analytics, pixel tracking, or advertising tags on keraton hk. We do not sell your data to analytics providers or ad networks.

Law Enforcement and Compliance

We may disclose your personal data if required by law or by a valid government request (court order, subpoena, warrant). We undertake to inform you of such requests unless legally prohibited from doing so. We do not voluntarily share data with authorities without a legal mandate.

We comply with Indonesian data protection regulations and international standards. If you believe we have mishandled your data, you may lodge a complaint with our support team or with the relevant data protection authority in your jurisdiction.

Key points on keraton hk privacy

We collect name, address, ID, and transaction history only
We encrypt all data and restrict access to essential staff
We do not sell your data to advertisers or marketers
We do not track your behaviour outside keraton hk
Payment data is handled by your bank or e-wallet provider, not by us

Your Data Rights

You have the right to:

Request a copy of all personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Request restriction of processing for specific purposes
Object to automated decision-making

To exercise any of these rights, contact our support team via the help portal with a written request. We will respond within 30 days. If your request involves account closure, we will securely delete your personal data except where retention is required by law (e.g., transaction records for tax or anti-money-laundering compliance).

Updates to This Privacy Policy

We may update this privacy policy at any time. Changes are effective immediately upon publication to this page. If a change materially affects your privacy rights, we will notify you via email or in-app notice. Continued use of keraton hk after changes are posted constitutes acceptance of the updated policy.

For questions about this privacy notice or our data practices, contact our support team in English via the help portal on the keraton hk website. We are available during standard business hours across Jakarta, Bandung, Medan, Semarang, and Surabaya time zones.